Frequently Asked Questions

When will I receive my order? 

Regardless of when the order is placed, orders are processed on Saturday and Sunday and shipped on Mondays. So if you place your order on Thursday, expect it to be shipped in 4 days — on Monday to be precise. The shipping length will depend on the shipping method you opted for.

For more details, please review our Shipping Policy here.

I would like to return my purchase and get a refund, what’s the process?

You have 30 days from receiving your item to request a return. Please see our Return/Refund Policy for more details.

I live outside of the United States, can I still order from personA?

Yes, personA ships internationally. Here is the full list of countries we currently ship to: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States. 

Let us know if your country is not a part of the list by submitting a form and we will take note of the demand and potentially work something out.

How do I know my size? Where can I find product sizing information?

We use the standard U.S. size chart for our clothing. To know the regular U.S. you wear, you can view the Standard U.S. Size Chart here.

You can also view product measurements on the product page of each article on our site.